The SpecTec Cruise Professional Services Team combine years of experience, industry know-how and deep domain knowledge to ensure successful project and service delivery.
We have a proven track record to deliver any size of project from minor system development through to business wide technology transformation.
From data management services to expert training, SpecTec Cruise is here to support our customers both on board and ashore to maximize the value of their Asset Management system.
We offer the following consultancy services:
Technical Consultancy
SpecTec Cruise’s skilled and experienced team members will provide consultancy services that will guarantee your AMOS application is optimally configured and implemented. Following tried and tested methodologies, our consultants will ensure that all your business process requirements are identified, documented, and incorporated into the system configuration.
Each delivered system will be subject to rigorous quality control procedures to ensure that the company’s “right the first time” objective is realized. In addition to AMOS software delivery, our team can also provide services to identify, document, design, and deliver customized interfaces to third-party systems.
SpecTec Cruise enhances its software delivery process by fostering and maintaining a professional Project Management culture across its staff. Project management is the company’s fundamental approach to success through all milestones of our customer projects from initiating and planning to executing, controlling, and closing.
Data Management
The foundation of a high-quality asset management system is high quality, centralized data. The global AMOS database enables standardised fleet management across large cruise fleets.
SpecTec cruise offer several data management services including:
- New database creation for lead and sister vessels
- Data centralization and standardization
- Integration of external vessel database
- Data migration from other asset management systems
- Database cleaning & health checks
Product Development
The SpecTec Cruise product development team can deliver against exact requirements set by our customers. With developers ranging a variety of different coding languages they can deliver bespoke solutions built around customer requirements. Through a process of deep discovery, accurate technical scoping and quick and accurate solution development, the desired solution will be delivered in scope, on time, on budget.
Solutions delivered
- Interfaces (through API or SDK)
- Financial systems
- CBM systems
- E-business
- Custom applications- based on customer requirements
- Bespoke tool sets
Integrated Project Management
SpecTec Cruise offers industry leading project management ensuring projects of any size and complexity are delivered on time, on budget, on scope. Successful project delivery leads to a higher quality solution being delivered, maximized benefit realization and solution utilization.
From project initiation and initial planning through to executing, controlling and closing, SpecTec Cruise project managers use proven methodologies, processes and technologies to ensure success.
Our project managers have the ability to integrate directly into a business and proactively drive process maturity to create true synergies between and within your organizational teams. Each project manager embodies our core values of Service, Teamwork, Action, and Reputation.
ServicePlus
ServicePlus is SpecTec Cruise additional application management service.
Application management improves the overall service quality, maximizes the value of the AMOS application and reduces operational expenditure.
Service options include:
1. Application monitoring 24/7
2. Configuration management
3. 1st line support
4. Hosting
Training
Effective and consistent training ensures users maximize their application usage. SpecTec Cruise offer several training options including- classroom based (office/ship), virtual training, webinars, and computer-based training (CBT). All training can be supplemented with bespoke training guides.
Global Support Services
Our highly skilled customer support engineers are on hand to ensure successful utilization of our products, by providing high quality technical assistance and continuous technology improvements. From answering basic "how-to" questions to providing consulting on product usage and best practices our support team will help you get the best out of your products and drive business improvements.
Our customers are serviced via a global network of Customer Support Centres located in the UK, USA & Italy.
SpecTec customers subscribing to the technical maintenance & support service are granted access to our online customer portal where support requests are logged and tracked, as well as having access to latest downloads and documentation. Dedicated support desk telephone and email contacts are also available.
We offer a range of support level options to meet all customers’ specific needs through our System Support Agreements, ranging from basic technical support to the most comprehensive application management contracts, thus enabling our customers to achieve a lower Total Cost of Ownership (TCO) and maximize their Return on Investment (ROI) of their AMOS products.
If you have an issue or need to speak with a member of our team, please check here and a local customer support desk team member will be in touch soon!
What Our
CUSTOMERS ARE SAYING
“Our technology integration with SpecTec is focused on pioneering the next generation of digital solutions for not just Virgin Voyages, but the cruise industry as a whole.”
Jim Craig, Technical Director of Fleet Operations at
Virgin Voyages
“What we are looking to do, irrelevant of the age or the brand of the ship is to ensure that we have got good, consistent and accurate data … From there we lead into good, consistent, standardized maintenance practices which leads to safe operations and it also leads to good purchasing efficiencies as well.”
Nick Goddard, Former Director, Asset Management, for
Royal Caribbean Cruises Ltd.
“Carnival Corporation is focused on aligning our fleet of more than 100 ships onto a single, global AMOS environment, which will enable us to unlock significant value across our technical assets through globalized data and aligned processes.”